About Our Company

rateex.com provides the highest quality customer service, specializing in approachable and attentive support.

The staff at rateex.com know how to help you with all of your needs regarding your website subscriptions. Our team is well-trained and dedicated to assisting you.

We understand that everyone has busy schedules, and that sometimes troubleshooting though call centres can be a nightmare. We also understand how to solve issues efficiently, making it a painless, enjoyable experience for our callers. In other words, we strive to maintain an exceptional track record and stay one step ahead of the rest. Not only do we offer a toll-free help line, we also offer support service through [email protected] and online Live Chat, all of which are monitored closely by our fantastic representatives 24/7.

Connect Through Live Chat

  • Finding Your Membership Charge

    Your membership information was emailed to you upon purchase. If you can not find your confirmation email, you can email us at [email protected], call us at +1-855-804-1121 , or ask us via Live Chat.

24/7 Assistance

We know customer service is needed at all times of the day, any day of the week. Our service operators are available 24 hours a day, 7 days a week to help you through all your issues.

Knowledge is the Key!

Our team takes customer service seriously and have been trained to handle all your needs as they come up. Trained carefully and eager to provide support, we know the importance of an active support system.

Refund System

If within the first month of your service you are unhappy with the customer support we offer, you can be refunded to the credit card used to make your initial purchase. Guaranteed!

How to Contact Us

  • Email us at [email protected] for solutions within 24-hours.
  • Call us toll-free at +1-855-804-1121 to speak directly to one of our knowledgeable representatives.
  • Receive instant feedback by using our online Live Chat feature, monitored 24/7.

Frequent Questions

I have a question about upgrading my account?

If the answer you are looking for is not on our FAQ page, then please call us at +1-855-804-1121 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.

How can I cancel my membership?

If you want to cancel your membership with us you can email us at [email protected] call us at +1-855-804-1121, or speak to one of our representatives about it via Live Chat.

I only wanted a trial membership. Why am I still being charged?

All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.

Is there a way to know for sure if my account has been canceled?

Once you cancel your account, you should receive an email confirming that it was successfully canceled. If you do not receive this email, check your junk/spam folder. If it is not there, give us a call at +1-855-804-1121 or send us an email at [email protected] and we will be happy to assist you.

I forgot my login information, can someone help?

Our customer service representatives can help you retrieve your username or password information. Call them directly at +1-855-804-1121 or use the email form or the Live Chat feature on the website.

My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-855-804-1121, or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.

How do I know it is safe to put my credit card information online?

We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-855-804-1121 or email us at [email protected].